Compliance Documentation
Legal Holds for AI Chatbots and Agents in Municipal Governments
Legal holds prevent records from being deleted when preservation is required for litigation, public records requests, regulatory oversight, or internal investigations. They can apply to conversations, uploaded files/knowledge base documents, audit logs, or broader scopes like specific projects or departments, and both creating and releasing a hold are logged before normal retention resumes.
Legal Holds
CityDesk.ai supports legal holds to preserve records when a city needs to suspend deletion. This is
commonly required for litigation, public records requests, or regulatory review.
When to use a legal hold
Litigation or claims involving the city
Public records requests (FOIA or state public records laws)
Regulatory or oversight investigations
Internal investigations or audits
What can be preserved
Conversations and messages
Uploaded files and knowledge base documents
Audit logs
Specific cases, projects, or an entire department
How legal holds work
A legal hold prevents deletion under retention policies.
Holds can be targeted to specific records or applied broadly.
Creation and release of a hold are logged in the audit trail.
Once a hold is released, records return to normal retention.