Compliance Documentation
Audit Trail for AI Chatbots and Agents
CityDesk keeps a tamper-evident, append-only audit trail so municipal staff can see what actions occurred, when, and by whom. It records activity such as user/admin actions, AI conversation activity, knowledge base access, retention setting changes, legal hold events, and retention deletions, with configurable retention and export options to support audits, investigations, and public records responses.
Audit Trail
CityDesk maintains a tamper-evident audit trail of system activity. This allows municipal staff to review what happened, when it happened, and who performed the action.
What is recorded
User access and administrative actions
AI assistant activity tied to a conversation or request
Access to knowledge base documents
Changes to retention settings
Legal hold creation and release
Retention job execution and deletion events
Integrity and retention
Audit logs are append-only and designed to detect modification.
Audit log retention is configurable to match your records schedule.
Logs can be exported for audits, internal reviews, or public records requests.
How this supports compliance
Incident review and investigation
Internal audit and oversight
Public records response support
Security and privacy compliance verification